AVST, a leading developer of business communications solutions, has cut documentation and training project time by 50 percent with MadCap Flare. The single-source publishing capabilities in Flare also have removed the need for AVST to purchase a content management system CMS costing tens of thousands of dollars more.
For more than a quarter century, AVST has been producing a range of business communications applications, each of which requires administrator documentation, a training guide, and online Help system. Every time we had new information, we had to update the content fields in several applications.
Compounding matters, some of our documentation was localized in 13 different languages, and those localizations had to be completed using these different applications. It was an extremely complex process. Similarly, translations are now completed using a single Flare project. AVST recently completed a cost savings analysis for producing single-sourced documentation with Flare.
The Online Help, which provided the core content, took hours to develop, review, revise and produce. However, because AVST was able to repurpose 50 percent of the topics in Flare, the documents only took 8.
The AVST analysis does not account for the added benefit of eliminating the need for a CMS, which would have added tens of thousands of dollars in license fees and hundreds of person-hours. This paper will provide you with insight into the real costs of CallXpress, as well as specific factors for comparison to other solutions on the market.
In order to provide you with concrete examples of the points in this white paper, we will reference the experiences of a real-life AVST customer throughout this document. They currently have 12 CallXpress systems in offices throughout North America. For each key area listed below, the following questions will help in the development of a Total Cost of Ownership analysis.
How do vendors measure when it comes to basic call processing and voice messaging? Has investment protection been a priority for the vendor? There is an expectation of parity with your current voice messaging system. You need a stable voice mail system that is easy to use and administer. Your organization is accustomed to high service levels, and your business cannot risk system downtime.
CallXpress is a third-generation messaging system with over 20 years in the marketplace. CallXpress has had one set of commands and user interface for the last 22 years. Each major release of the base software code in and was made to take advantage of new advances in operating systems.
Each time, great care was taken to maintain the feature set currently supported, while adding significant capabilities. There is no competitive system available currently that supports the breadth and depth of features, applications and flexibility found in CallXpress.
Fast, dependable communication is essential for your business to stay competitive. Over the years, technology has introduced new ways for customers to communicate: e-mail, fax and voice messaging. However, all of these systems stand alone. In any organization, workers spend an increasing amount of time just accessing messages. In addition, the pace of business has increased, and customers expect instant results or they may take their business elsewhere.
CallXpress unified communication solutions permit real-time communications, which speeds response times and allows workers to remain accessible.
With CallXpress message management capabilities, your employees can use a single device to manage all message types: voice, fax, and e-mail messages. CallXpress has helped us to save our customers time, which has increased our customer satisfaction. Is the application flexible enough to meet user demands cost-effectively? Users on a single server can be activated with a different feature set. Some users can be designated for voice mail only, while others can use full unified messaging, while still others utilize some form of partial unified messaging.
You can assign the services according to individual needs. Voice mail and unified messaging users can reside on the same server, which reduces your overall capital costs and ongoing maintenance. In addition, the seat license cost is only for desktop unified messaging, and only those users requiring desktop messaging need to purchase the license.
There is no additional cost for voice mailboxes with CallXpress. Is the vendor focused on delivering enterprise communications? Can the system grow with my business? Technology leadership in the enterprise communications market has been, and will continue to be, the core objective of AVST. Modular capabilities such as speech-driven menus, call completion, interactive voice response, and notification can be added or simply activated when the need arises in your organization.
As your organization grows, CallXpress can scale to voice ports and thousands of messaging users. We have 12 systems, and a typical system for us is 12 ports.
Identifying the Real Costs of Owning a Unified Messaging SystemThe easiest calculation in the cost of unified communications is the core upfront cost. As you drill down into a solution, these questions will assist you in effectively comparing alternative solutions.
How much will it cost for your network to support unified messaging? Does the system architecture economize server requirements, or does it require server farms to support the application? Are industry standards used? How much does it cost to add voicemail capacity or call routing menus? Are there additional charges for voice mailboxes? Can unified messaging be licensed to only those individuals requiring advanced functionality?
We took a phased approach to installation, cutting over the phone and unified messaging system at the same time. We tackled one or two locations per month over a six-month period. Set voicemail greeting.
Set the number of rings before voicemail answers. Voice Mail, Inc. Incorporated in , Centigram's headquarters is located in San Jose, California. VoiceMemo II is designed to give you everything you need to give to your customers and potential customers. Join Us! By joining you are opting in to receive e-mail. Promoting, selling, recruiting, coursework and thesis posting is forbidden. Students Click Here.
We recently decided to add some Caller-ID capabilites to our phone lines. We can't quite get the phones to co-operate now. We have gon through our certified reseller and now some work some don't but we do not want to keep having to pay for his "expertise".
Anyway this is sort of a multi-part question: 1. When a call comes in the first line displays DDD and then some 4 digit number. For the phones where caller-id is kind of working the second line will change from the date and time to the number calling unformatted and then we have re-assigned the recall button to change to the name display.
Can the first line not display something useful like the name or the number and the 2nd line display the other? This also seems to apply to voicemail. At the beginning of each VM the lady says call from or some such number Seems like she could also say something useful. Thanks for any help in advance. I am pulling my hair out trying to read and understand all the NEC manuals.
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