If our ACH charge to your Payment Account is rejected or returned to us because you have instructed your bank or financial institution to stop the recurring payment, we will charge you the NSF Fee. Your bank or financial institution may require you to give written confirmation of the stop payment within 14 days of an oral notice. An oral notice may cease to be effective after 14 days. Prohibited Payments. Payments to Payees outside of the United States or its territories are prohibited through the Service.
Bill Presentment. This feature is for the presentment of electronic bills only and it is your sole responsibility to contact your Billers directly if you do not receive your statements. If you elect to activate one of Bill Pay's electronic bill options, you also agree to the following: You authorize us to contact Billers on your behalf and to receive your billing statements and billing data, including the right to periodically access third party biller Web sites designated by you "Biller Sites" , on your behalf, to retrieve your electronic billing data "eBill".
You agree that we are your agent for these limited purposes. You represent and warrant to us that you have the authority to appoint us as your agent to receive your billing statements, to view and download your eBills, and to use your name, passwords, usernames and any other information you provide to us for purposes of providing Bill Pay for you. You agree that we may use and store this information on our servers.
You are responsible for all charges associated with our use of any Biller Site on your behalf and you agree to comply with the terms of use for the Biller Site. The presentment of your first electronic bill may vary from Biller to Biller and may take up to sixty 60 days, depending on the billing cycle of the Biller. Additionally, the ability to receive a paper copy of your statement s is at the sole discretion of the Biller.
The electronic Biller has the right to cancel the presentment of its electronic bills at any time. You may cancel electronic bill presentment at any time. The timeframe for cancellation of your electronic bill presentment may vary from Biller to Biller.
It may take up to sixty 60 days, depending on the billing cycle of the Biller. Bill Pay will notify your electronic Biller s as to the change in status of your account and it is your sole responsibility to make arrangements for an alternative form of bill delivery.
Bill Pay will not be responsible for presenting any electronic bills that are already in process at the time of cancellation. Payment Addresses. We reserve the right to change the address of a Payee to whom we send Paper Payments, without notification, in the following situations: i The information returned by our address cleansing process determines the format of the address does not comply with the USPS standards; ii We have determined that the address provided is not a valid address for the biller; iii The biller has closed the address, and provided us via the USPS with the new address; iv We have established a relationship with the biller to send payments to a different address than the one provided on the statement.
The following is our contact information:. Telephone Number: ; E-mail Address: quickenbillpay billsupport. Box , Sioux Falls, SD If you do not notify us within ninety 90 days after the statement was mailed to you, you may not get back any of the electronic funds transfers from your account after the close of this ninety 90 day period and before you notify us if we can prove that we could have prevented the unauthorized electronic funds transfers had you told us in time.
If a good reason for example, a hospital stay or a long trip prevented you from telling us sooner, we may, if we choose, extend this time. An "unauthorized electronic funds transfer" is an electronic funds transfer conducted by a person who does not have actual, implied, or apparent authority to use your account, and which does not benefit you.
If you give your PIN to another person, all electronic funds transfers by that person are authorized unless and until you notify us that payments by that person are no longer authorized.
In Case of Errors or Questions about a Payment. Your payment transactions will appear on the statement issued by the bank or other financial institution where you have your Payment Account.
If you have any questions about one of these transactions, call or write us at the telephone number indicated below. Contact us as soon as possible at if you think that a payment shown on the statement for your Payment Account is in error or if you need more information about a payment shown on your statement.
If you think your statement is incorrect or you need more information about a Bill Pay transaction listed on the statement, we must hear from you no later than ninety 90 days after you received the FIRST statement reflecting a problem or error involving an electronic funds transfer.
We will extend this period by a reasonable time if you can show that a delay resulted from your initial attempt to notify the bank or other financial institution where you have your Payment Account. To contact us about errors or questions or transactions:. Telephone us at ; Write us at: quickenbillpay billsupport. If possible, please provide us with a confirmation number for the transaction confirmation numbers are displayed on the Payment Details page, which can be accessed from either the Outbox or Payment Activity pages on the website ; iii Tell us the dollar amount of the suspected error.
If you tell us orally, or by electronic mail through Bill Pay, we may require that you send your complaint in writing within ten 10 Business Days. We will determine whether an error occurred within ten 10 Business Days after we receive your complaint and will correct any service error promptly.
If we need more time, we may take up to forty-five 45 days to investigate the complaint or question. If we decide to do this, we will recredit the affected account within ten 10 Business Days after we hear from you, for the amount that you think is in error in order that you may have use of the money during the time it takes us to complete our investigation.
If we ask you to put your question or complaint in writing and we do not receive it within ten 10 Business Days, we may not recredit your account. We will tell you the results within three 3 Business Days of completing our investigation. If we decide that there was no error, we will mail or transmit to you a written explanation within three 3 Business Days after we have completed our investigation, and within ten 10 Business Days of the date of such explanation, we will debit your account of the amount previously re-credited to you for use during the time it took us to complete our investigation.
You may ask for copies of documents used during our investigation. Fees and Additional Charges. Any applicable fees will be charged regardless of whether Bill Pay was used during the billing cycle. There may be a charge for additional transactions and other optional services. You agree to pay fees for Bill Pay as described at www. Failed or Returned Transactions.
If we are unable to complete the transaction for any reason associated with your Payment Account for example, there are insufficient funds in your Payment Account to cover the transaction , the transaction will not be completed.
In some instances, you will receive a return notice from the Service. In such case, you agree that: i You will reimburse Bill Pay immediately upon demand the transaction amount that has been returned to Bill Pay; ii For any amount not reimbursed to Bill Pay within fifteen 15 days of the initial notification, a late charge equal to 1.
Our Right to Refuse to Make Payments. We may refuse to make any payment that we believe to be prohibited by law. If you fail to maintain a balance in the Payment Account that is sufficient to fund any payment that you initiate, we may refuse to make any subsequent payment for as long as we determine to be necessary or appropriate.
We also reserve the right and will promptly notify you of our decision to refuse to make any other Payment. Changes to Your Information. You agree to promptly update all your profile information, including, but not limited to, name, physical address, e-mail address and checking account information. We are not responsible for any mail we forward to your old mailing or e-mail address prior to receiving updated information from you. All changes made are effective immediately for scheduled and future payments paid from the updated Payment Account information.
The Service is not responsible for any payment processing errors or fees if you do not update your account information, or if you do not provide accurate Payment Account or contact information. Returned Payments. Bill Pay will use its best efforts to research and correct the returned payment and return it to your Payee, or void the payment and credit your Payment Account. You may receive notification from Bill Pay. You agree to defend, indemnify and hold us, our providers, and Intuit harmless from and against any third party claims, including any damages, costs, expenses and attorneys' fees arising out of your use of Bill Pay.
Joint Owners. You may establish your account to use Bill Pay with another party. An account having more than one owner is called a joint account. There's also live online events, interactive content, certification prep materials, and more. Explore a preview version of Quicken The Missing Manual right now.
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